Repairs only cover the specific areas agreed upon. If additional damage is discovered during the repair process — such as hidden tears, weakened seams, or material failure — the final cost may increase. We will always notify you before continuing so you can approve any additional work.
Most repairs are completed within 1 to 2 weeks, depending on workload and the complexity of the damage. In some cases it may take a couple of days. This timeframe is an estimate, not a guarantee. Larger repairs, multiple units, or inflatables requiring extensive stitching or panel replacement may take longer. We will always communicate updates if your repair requires additional time.
Inflatables must be clean and fully dry before drop-off. Dirt, mud, grass, debris, or moisture can interfere with repair quality and extend the time needed to complete the work. If an inflatable arrives dirty or wet, an additional cleaning and/or drying fee will be added to the final invoice. This ensures the repair area is properly prepared and allows for the best possible results.
Payment is due in full at pick-up. Repairs will not be released until the balance is paid. Accepted payment methods will be listed on the invoice or provided at the time of drop-off. Once payment is made, the repair is considered complete and covered under the standard warranty terms.
All repairs include a 3-month warranty covering the specific area that was repaired. The warranty period begins on the day you pick up your inflatable. This warranty applies only to the workmanship and materials used during the repair. It does not cover new damage, misuse, improper storage, weather-related wear, or issues that occur in other parts of the inflatable. If the repaired area fails within the warranty period under normal use, it will be fixed at no additional cost.
Once you are notified that your inflatable is ready for pickup, you have 3 days to pick it up. After the 3-day period, a storage fee of $50 per day will be added to your balance. If you communicate with our team before the 3-day window ends, we can arrange a later pickup without applying storage fees. Any approved extension must be confirmed by our team. The storage fee must be paid in full at the time of pickup along with the repair cost.
If an inflatable is not picked up within 7 days after storage fees begin, and no communication has been made with our team, the inflatable may be considered abandoned. At that point, we reserve the right to dispose of the inflatable or sell it to recover storage and repair costs. All accumulated storage fees must be paid before any release or transfer of ownership.
Agreement to Terms
By leaving an inflatable with us for repair, the customer acknowledges and agrees to all Terms & Conditions listed above. These policies ensure clear communication, fair expectations, and a safe, efficient repair process for both parties.
We may take photos or videos of your inflatable before, during, and after the repair process. These images are used for documentation, quality assurance, and protection against disputes. By leaving your inflatable with us, you give full permission for these photos or videos to be used on our website, social media pages, marketing materials, and portfolio. This permission is automatic and does not require a signature or written approval.